Please call us by +86-519-82521813. Contact us by e-mail info@terry-packing.com, or by tel at +86-13706125161 (wechat/whatsapp message same). You will be assigned one of our professional Foreign Trade Business Managers.

Required documentation includes your specific project requirements—some projects only require electricity, while others need air compressors.

Additionally, we need your country/region address (to determine equipment voltage), factory layout diagram (to determine production capacity and line dimensions), and physical samples (equipment materials, packaging materials, sample type, sample height, and measurement range) to develop a project proposal.

Based on your email request, we will:

• (1). Provide videos, images, and machine operating principles according to the information we have.
• (2). We may ask for additional details to ensure we provide the appropriate machinery and solutions.
• (3). Prior to manufacturing, we will send samples for your confirmation of machine specifications and production requirements.
• (4). We will test the machine using your actual products (over 1 hour of continuous operation) until you are satisfied with the machine and potential issues are resolved.
• (5). We will assist with shipping and customs clearance, striving to find cost-effective and reliable freight forwarders.

1 Set MOQ

Shipment and Trade terms:

• (1). We don't earn any money from the shipment fee.
• (2). We can do EXW, FOB, CNF, CIF, DDP (Door to Door)

Payment terms: T/T,L/C,D/P,O/A, Western Union etc.

Yes, customs duties/taxes are the responsibility of the buyer, and shipping costs do not include these fees.

Usually 1 year for standard warranty. You can also pay to extend the warranty. During the warranty period, all equipment parts damaged due to non-human factors can be replaced free of charge.

Of course, we will still provide lifetime repair services even if the warranty period is exceeded. Each order has a unique ID number in our CRM, which records information on all electrical and mechanical components.

Our machines use SUS 316L stainless steel for the parts that come into contact with the materials, and SUS 304 stainless steel for the remaining external parts.

We will customize the machine according to your country's voltage and convert our 380V voltage to your country's voltage so that you can test the finished machine.