Question 1

How do I obtain prices on machines?

Accepted Answer

Please call us by +86-519-82521813. Contact us by e-mail info@terry-packing.com, or by tel at +86-13706125161 (wechat/whatsapp message same). You will be assigned one of our professional Foreign Trade Business Managers.

Question 2

What should be prepared in advance when purchasing machinery?

Accepted Answer

Required documentation includes your specific project requirements—some projects only require electricity, while others need air compressors.

Additionally, we need your country/region address (to determine equipment voltage), factory layout diagram (to determine production capacity and line dimensions), and physical samples (equipment materials, packaging materials, sample type, sample height, and measurement range) to develop a project proposal.

Question 3

Communication During the Project Process

Accepted Answer

Based on your email request, we will:

(1). Provide videos, images, and machine operating principles according to the information we have.
(2). We may ask for additional details to ensure we provide the appropriate machinery and solutions.
(3). Prior to manufacturing, we will send samples for your confirmation of machine specifications and production requirements.
(4). We will test the machine using your actual products (over 1 hour of continuous operation) until you are satisfied with the machine and potential issues are resolved.
(5). We will assist with shipping and customs clearance, striving to find cost-effective and reliable freight forwarders.

Question 4

What is the Minimum Order Quantity?

Accepted Answer

Question 5

What's the shipment terms, trade terms, and payment terms for new customers?

Accepted Answer

Shipment and Trade terms:

(1). We don't earn any money from the shipment fee.
(2). We can do EXW, FOB, CNF, CIF, DDP (Door to Door)

Payment terms: T/T,L/C,D/P,O/A, Western Union etc.

Question 6

Are there any additional fees such as customs duties or taxes?

Accepted Answer

Yes, customs duties/taxes are the responsibility of the buyer, and shipping costs do not include these fees.

Question 7

How long the warranty period?

Accepted Answer

Usually 1 year for standard warranty. You can also pay to extend the warranty. During the warranty period, all equipment parts damaged due to non-human factors can be replaced free of charge.

Of course, we will still provide lifetime repair services even if the warranty period is exceeded. Each order has a unique ID number in our CRM, which records information on all electrical and mechanical components.

Question 8

What materials are your machines made of?

Accepted Answer

Our machines use SUS 316L stainless steel for the parts that come into contact with the materials, and SUS 304 stainless steel for the remaining external parts.

Question 9

How do you handle the issue of machine voltage incompatibility with our country's voltage?

Accepted Answer

We will customize the machine according to your country's voltage and convert our 380V voltage to your country's voltage so that you can test the finished machine.

Question 10

Are you factory or trading company?

Accepted Answer

This is the foundation for selecting the right packaging equipment. Is your product a free-flowing sunscreen spray, high-viscosity cream, or particle-based physical sunscreen? The material's viscosity, flowability, corrosiveness, and SPF characteristics are the core key factors.
(1) Flowability: Determines the filling method. High-viscosity creams require pressurized filling systems, while particle-based sunscreens need continuous stirring devices to ensure uniform and accurate filling.
(2) Ingredient Properties: Does it contain zinc oxide, titanium dioxide, or other settling-prone ingredients? Does it have photosensitivity or special storage requirements? This affects equipment material selection, filling process, and packaging format.

Question 11

What is the scale of your factory?

Accepted Answer

The company occupies an area of 1200m² (13000ft.), featuring an administrative office building, production workshops, and warehouses. It employs 160staff members, including a technical R&D team of over 40 individuals.

Question 12

What is the production capacity of TRPACK?

Accepted Answer

Over 30 sets of daily chemical and cosmetic packing equipment line per month.

Question 13

What qualifications, certifications, and patented inventions do you possess?

Accepted Answer

TRPACK has obtained international authoritative certifications, including ISO 9001, EU CE; it holds over 50 national utility model patents and computer software copyright certificates.

Question 14

Do you have local engineers in abroad locations?

Accepted Answer

However, our company can dispatch our most professional technical engineers to your location to provide assistance whenever you require technical support.

Question 15

Can you guarantee your quality?

Accepted Answer

Certainly. TRPACK is a trusted manufacturing facility. We rigorously oversee and control every stage of production—from raw material procurement and brand selection to component machining, assembly, and testing. More importantly, we place a high value on our corporate reputation, as it directly impacts our brand's long-term growth. Delivering high-quality products remains our core principle.

Question 16

What should we do if we cannot operate the machine after receiving it?

Accepted Answer

We will send the operating manual and video demonstrations along with the machine. Additionally, we have a professional after-sales team ready to assist you with any issues. If necessary, we will dispatch technicians for on-site installation and debugging, or coordinate with your project lead to help with installation and provide training.

Question 17

How can I obtain spare parts for the machine?

Accepted Answer

(1). We will provide some spare parts and consumables, such as O-rings, etc., free of charge. If you need spare parts and we have them in stock, we can ship them via DHL on the same day we receive your email. If we do not have them in stock, we will check the production lead time and inform you on the same day we receive your email.
(2). During the warranty period, if machine parts are damaged due to machine operation or transportation (not due to human error), spare parts will be replaced free of charge, and the DHL shipping cost will also be free.

FAQ

Wer ist TRPACK?

Bist du Fabrik- oder Handelsunternehmen?

Wie groß ist Ihre Fabrik?

Wie hoch ist die Produktionskapazität von TRPACK?

Welche Qualifikationen, Zertifikate und patentierten Erfindungen besitzt du?

Gibt es lokale Ingenieure an Standorten im Ausland?

Ordnungsbezogen

Wie bekomme ich Preise für Maschinen?

Was sollte beim Kauf von Maschinen im Voraus vorbereitet werden?

Kommunikation während des Projektprozesses

Was ist die Mindestbestellmenge?

Wie sind die Versand-, Handels- und Zahlungsbedingungen für neue Kunden?

Gibt es zusätzliche Gebühren wie Zölle oder Steuern?

Wie lange dauert die Garantiezeit?

Aus welchen Materialien bestehen Ihre Maschinen?

Wie gehen Sie mit dem Problem der Spannungsinkompatibilität von Maschinen mit der Spannung unseres Landes um?

Nach dem Verkauf

Kannst du deine Qualität garantieren?

Was sollen wir tun, wenn wir die Maschine nach Erhalt nicht mehr bedienen können?

Wie bekomme ich Ersatzteile für die Maschine?

Schneller Link

Produkte

Lösung

Kontakt

E-Mail: info@terrypacking.com

Telefon: +86-0519-82521813

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